Artem entrepreneur

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"Once upon a time, children's shorts with suspenders arrived from Aliexpress. The suspenders were missing fittings at the back. I took a photo, combined it with the original product image, circled the missing part in red, and created a dispute. The seller offered to return a third of the cost. I agreed, and the suspenders were simply sewn on at the back, since the fastening was quite specific."

There is a downside to this situation. Some users take advantage of the fact that it is more profitable for sellers to satisfy the customer's request than to receive a negative review, and make money on it.

"In online trading, especially on the giants listed above, there are many list of afghanistan cell phone numbers things that guarantee almost complete safety for the buyer. Here, the opposite effect is more likely to take place - consumer terror, when, for example, having received a parcel, a person writes a complaint (the wrong thing arrived, etc.) and refunds the order. And almost always the marketplace will side with the buyer and screw the seller. It is beneficial for everyone that the buyer is super satisfied, even to the detriment of a single transaction."

Of course, there are cases when the seller and the service support do not side with the seller. Apparently, you should be prepared for the fact that if you order cheap things on a Chinese trading platform, their quality will not be ideal.

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Natalia
"I had a very conflict situation on AliExpress, when I received an item that was clearly not of the stated quality (the sweater was sewn sloppily, with protruding threads, the collar was skewed, the sleeves were short - clearly an unscrupulous shipment). The seller was rude to me and referred to the fact that only I was unhappy, and all the other users were very happy (although this was not the case). I sent all the photos of the defect, screenshots with dissatisfied reviews, escalated the dispute. The representative of the conflict commission still made a decision in favor of the seller. And he wrote, well, what are you showing off, only the protruding threads need to be cut off there."