Reasons for the lack of official email boxes in the CCC

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I wonder why, with electronic document flow regulated by law in Ukraine, the special database Territorial Centers for Recruitment and Social Support (TCS) do not have official electronic mailboxes?

Electronic document management in Ukraine has long found its legislative basis. The laws regulating this area were adopted with the aim of increasing the efficiency of state bodies, reducing paper red tape and simplifying information exchange processes. Among the key regulatory acts are the Law of Ukraine "On Electronic Documents and Electronic Document Management" and the Law of Ukraine "On Electronic Trust Services".

In theory, the introduction of electronic document management should significantly facilitate the work of all state institutions, including the CCC. However, in practice, there is often a situation where certain institutions remain aloof from these innovations. The lack of official electronic mailboxes in the CCC is a vivid example of such a situation. This raises a number of questions and suspicions about the reasons for this phenomenon.