Reluctant to communicate . Avoids dialogue with company
Posted: Wed Jan 22, 2025 4:56 am
What is bothering you? Let’s discuss it, and I will answer all your questions” are very helpful. The person begins to talk about their doubts, which you are already beginning to work through. Ilya Glazyrin, business trainer, owner and director of the training company “Training Manager Eurasia”, author of the program “Academy of Cross-Functional Interaction” Convincing a customer not to put off a purchase is not about "palming off" a product, but about showing them the benefits of your product. This is the only way you will get a satisfied customer who will praise your company to their friends and acquaintances. There are several signs that a customer is ready to buy. Shows interest: asks questions, inquires about the characteristics of the product or service. Understands and recognizes value : Sees how your offering can solve their problem or meet a need.
Ready to discuss the purchase : clarifies brazil phone number list delivery times, conditions, guarantees or other details of the transaction. Trusts the company : has successful experience working with you or has heard positive feedback from friends. Everything is cool here. And now there are signs that you shouldn't put pressure on the client. At least for now. representatives, answers in monosyllables or evasively. Perhaps he just doesn't have time for it now or is not interested in the product at all. Doesn't see value in the offer. The client himself doesn't understand what he needs, gets confused in his desires and constantly changes his requirements. Trying to convince him to buy right away will confuse him even more. It's better to give the client useful information for studying the product: articles or videos.
Your product is not within your budget . If you are just having doubts, you can offer installments or other payment options. But if the client openly says that he has no money for this and does not expect it, and he is not ready to sell a kidney - leave him alone. Perhaps, over time, his financial situation will change, and then he will come back to you himself. Speaks negatively about the company . If a customer shows clear distrust of your brand or has had a negative past experience, any attempts to sell will be met with hostility. It is better to focus on rebuilding trust rather than selling. How to convince a client not to postpone a purchase The best way to sell quickly is to give the client what he really needs. It's that simple. But to do this, it's important to establish contact - more about this in our separate article .
Ready to discuss the purchase : clarifies brazil phone number list delivery times, conditions, guarantees or other details of the transaction. Trusts the company : has successful experience working with you or has heard positive feedback from friends. Everything is cool here. And now there are signs that you shouldn't put pressure on the client. At least for now. representatives, answers in monosyllables or evasively. Perhaps he just doesn't have time for it now or is not interested in the product at all. Doesn't see value in the offer. The client himself doesn't understand what he needs, gets confused in his desires and constantly changes his requirements. Trying to convince him to buy right away will confuse him even more. It's better to give the client useful information for studying the product: articles or videos.
Your product is not within your budget . If you are just having doubts, you can offer installments or other payment options. But if the client openly says that he has no money for this and does not expect it, and he is not ready to sell a kidney - leave him alone. Perhaps, over time, his financial situation will change, and then he will come back to you himself. Speaks negatively about the company . If a customer shows clear distrust of your brand or has had a negative past experience, any attempts to sell will be met with hostility. It is better to focus on rebuilding trust rather than selling. How to convince a client not to postpone a purchase The best way to sell quickly is to give the client what he really needs. It's that simple. But to do this, it's important to establish contact - more about this in our separate article .