How successful are you in selling through correspondence
Posted: Wed Jan 22, 2025 5:13 am
Customers will be unhappy if they are kept waiting. In addition, speed directly affects conversion. Clients often write when they have not yet chosen between several companies. If you answer a question for a long time, competitors will answer it. This is how these statistics look in Wazzup. You can collect graphs for each employee, and also compare the value in different periods. Wazzup Response Speed Statistics Advice. Look at the metrics as a whole. For example, Valera's average response time, number of messages and dialogues yesterday were like this. And today it's like this: If we only looked at the time, we would assume that Valera is slacking off. But the number of messages and dialogues has increased along with time. Perhaps the reason is the sharply increased workload, and he physically does not have time to respond on time.
How Valera worked before How venezuela phone number list Valera works now Briefly: what metrics to look for in sellers' correspondence Number of new conversations . Shows the number of leads you have attracted, for example, through cold sales or marketing tools. Conversion to sales . Number of messages sent . Will help to estimate how many messages the seller spends on one sale. That is, how convincingly and quickly he sells. Response speed . Do managers respond promptly to clients? 5 Reasons Why Correspondence Doesn't Sell September 20, 2024 6 minutes Cover of the article "5 Reasons Why Correspondence Doesn't Sell" Think your managers are perfect at communicating with clients? Check their correspondence. Maybe they have already turned into memes and are wandering around the Internet.
I wrote to several companies on WhatsApp, playing the role of a client. I asked for help, asked for prices, clarified basic points about the services. In each case, I was ready to buy. I didn’t write if I didn’t trust the company or I didn’t need the product. I'll tell you about five mistakes that make clients leave after messaging in messengers and online chats. Even if they write to you first. Mistake 1: Guessing I have a sedentary job, and my back hurts a lot in the evening. I want to buy a new office chair, but I don’t know which one yet. I don’t have time to go to the store, and I don’t like calling. The company doesn't have messengers, I wrote to them in online chat. Screenshot of correspondence with a furniture store in an online chat You can offer hard, soft, any other chairs - in the end, you will waste time if you do not first clarify the client's needs.
How Valera worked before How venezuela phone number list Valera works now Briefly: what metrics to look for in sellers' correspondence Number of new conversations . Shows the number of leads you have attracted, for example, through cold sales or marketing tools. Conversion to sales . Number of messages sent . Will help to estimate how many messages the seller spends on one sale. That is, how convincingly and quickly he sells. Response speed . Do managers respond promptly to clients? 5 Reasons Why Correspondence Doesn't Sell September 20, 2024 6 minutes Cover of the article "5 Reasons Why Correspondence Doesn't Sell" Think your managers are perfect at communicating with clients? Check their correspondence. Maybe they have already turned into memes and are wandering around the Internet.
I wrote to several companies on WhatsApp, playing the role of a client. I asked for help, asked for prices, clarified basic points about the services. In each case, I was ready to buy. I didn’t write if I didn’t trust the company or I didn’t need the product. I'll tell you about five mistakes that make clients leave after messaging in messengers and online chats. Even if they write to you first. Mistake 1: Guessing I have a sedentary job, and my back hurts a lot in the evening. I want to buy a new office chair, but I don’t know which one yet. I don’t have time to go to the store, and I don’t like calling. The company doesn't have messengers, I wrote to them in online chat. Screenshot of correspondence with a furniture store in an online chat You can offer hard, soft, any other chairs - in the end, you will waste time if you do not first clarify the client's needs.