The average response time of all employees
Posted: Wed Jan 22, 2025 5:30 am
Even with Wazzup, the manager will have to read the messages - there is no other way. The good news is that blindly wandering through chats will come to an end. If you do dive into messages, it will only be those that arouse suspicion. For example: If you received a bad review or a client is stamping his foot. Here it is enough to open the necessary correspondence to find out who got the devil - the sales manager or the client. If you notice suspicious activity or its complete absence and decide to unobtrusively inquire what is going on here. Let's take a closer look at what the analytics indicators say, what problems they highlight, and how the situation can be corrected.
Average response speed When a hong kong phone number list person writes a question in a messenger, they expect an instant response. The speed of processing customer requests directly affects conversion: if your sales department doesn’t respond, your competitors will. is an indicator of the quality of work of the entire sales department. If this indicator leaves much to be desired, it is possible: The sellers don’t know the product well, get confused when they see any non-standard wording, and spend 15 minutes thinking about each answer. Scripts do not cover all sales cases. If the scripts miss a lot, then the sellers have to think about the answer themselves, look at the instructions and use their brains.
Meanwhile, the client waits and gets irritated. Employees physically do not have time to respond to clients in time. For example, if you launched an advertisement and there were too many requests. Unauthorized corporate parties at the water cooler have become more frequent. To answer customers’ typical questions faster, use templates . The average response time of a particular employee is their personal performance indicator. If the average time of a salesperson has increased significantly today compared to the average, it is possible that: The employee is overwhelmed because there are too many requests to process. If you help him and transfer several correspondences to another person, both the sellers and the clients will benefit.
Average response speed When a hong kong phone number list person writes a question in a messenger, they expect an instant response. The speed of processing customer requests directly affects conversion: if your sales department doesn’t respond, your competitors will. is an indicator of the quality of work of the entire sales department. If this indicator leaves much to be desired, it is possible: The sellers don’t know the product well, get confused when they see any non-standard wording, and spend 15 minutes thinking about each answer. Scripts do not cover all sales cases. If the scripts miss a lot, then the sellers have to think about the answer themselves, look at the instructions and use their brains.
Meanwhile, the client waits and gets irritated. Employees physically do not have time to respond to clients in time. For example, if you launched an advertisement and there were too many requests. Unauthorized corporate parties at the water cooler have become more frequent. To answer customers’ typical questions faster, use templates . The average response time of a particular employee is their personal performance indicator. If the average time of a salesperson has increased significantly today compared to the average, it is possible that: The employee is overwhelmed because there are too many requests to process. If you help him and transfer several correspondences to another person, both the sellers and the clients will benefit.