With WhatsApp response templates, operators don't need to
Posted: Wed Jan 22, 2025 5:44 am
WhatsApp Business Message (Quick Reply) Templates May 6, 2020 8 minutes Stop wasting time on actions that can be automated. In this article, we will talk about WhatsApp response templates and how they help increase the number of processed requests. Business strives to optimize any process, be it a marketing strategy, logistics, employee motivation system, etc. This also includes the speed and quality of the manager's response to the client. WhatsApp response templates for frequently asked questions will help improve the indicators. What are the benefits of WhatsApp response templates? Often, clients ask identical questions. The manager does not have to type the answer manually every time. WhatsApp response templates can save them from monotonous work and reduce the response time.
On average, a manager responds to a india phone number list client's request in 2 minutes. Let's say the support service received 10 similar requests per day. The operator spent 20 minutes processing them, which is 1,200 seconds. And if the system already has a template for a WhatsApp response, it can be sent in 5 seconds. In this case, it is possible to close 10 requests in 50 seconds. Efficiency increases 24 times. : Manually type the text of messages If you have added a response template to WhatsApp, managers can simply call it up using a special search command or select it from the list and send it to the client immediately: Worry about the wording of the answer Take the time to create a clear instruction once.
This way you will be sure that everything in the text is clear and the client will definitely understand you. Check your answer for grammar, punctuation and typos The manager does not need to double-check the finished message. It has already been checked at the stage of creating a response template in WhatsApp. The client will definitely receive the message without errors. Cases Let's look at several situations in which WhatsApp response templates help optimize the work of support service or sales department managers. List of documents Clients often ask what documents they need to provide to receive a service. You can answer this request using a template. Specify data To get the client to provide specific data on the scope of work, sizes, styles, send them a full list of requirements.
On average, a manager responds to a india phone number list client's request in 2 minutes. Let's say the support service received 10 similar requests per day. The operator spent 20 minutes processing them, which is 1,200 seconds. And if the system already has a template for a WhatsApp response, it can be sent in 5 seconds. In this case, it is possible to close 10 requests in 50 seconds. Efficiency increases 24 times. : Manually type the text of messages If you have added a response template to WhatsApp, managers can simply call it up using a special search command or select it from the list and send it to the client immediately: Worry about the wording of the answer Take the time to create a clear instruction once.
This way you will be sure that everything in the text is clear and the client will definitely understand you. Check your answer for grammar, punctuation and typos The manager does not need to double-check the finished message. It has already been checked at the stage of creating a response template in WhatsApp. The client will definitely receive the message without errors. Cases Let's look at several situations in which WhatsApp response templates help optimize the work of support service or sales department managers. List of documents Clients often ask what documents they need to provide to receive a service. You can answer this request using a template. Specify data To get the client to provide specific data on the scope of work, sizes, styles, send them a full list of requirements.