Here are some more advantages worth

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g., website, physical store, mobile app, social media, etc.). Here, your customers can choose to contact your brand through different channels based on their preference and convenience. Customer Experience Statistics 1 The benefits of multi-channel customer experience A recent joint study by Gartner and Forbes revealed that 55% of participants would feel an emotional connection with a company when given the option to contact customer support through a variety of channels.



Here are some more advantages worth looking into: You are list of dubai fax number approachable How well do you get along with your loved ones? They must always be reachable. They can call you, send you messages, or even chat with you on a video call. Why? Because they are part of your family.



Your customers will feel the same if you can always reach them when they need help. Multichannel marketing makes it possible. Meet with clients anytime, anywhere Some customers may start a chat on one app but switch to another later. Others like to stick with what they know and prefer one method of contact over another.