Lead nurturing is important, but using WhatsApp customer service to send excessive messages harms your relationship.
Remember that everyone has a lot to do every day. For this reason, receiving numerous notifications on WhatsApp from a salesperson increases the chances of the customer blocking the contact.
5. No spam!
Just as sending messages to a specific customer leads for commercial real estate too frequently is bad for your relationship with them, sending messages in bulk without criteria or segmentation is even worse. Therefore, be careful when using WhatsApp as a lead capture tool.
6. Use automatic messages
The Business version of this messaging app has several features that make life easier for small and medium-sized businesses. One that stands out is the ability to send automatic messages.
This feature helps speed up customer service via WhatsApp and also informs contacts of the times you can chat with them.
This way, communication with customers is optimized and you avoid a customer going too long without hearing back from you.
Also check out our blog: “ Learn how to use WhatsApp as a B2B marketing tool ”
How does the sales CRM for WhatsApp Web via Agendor work?
As we have highlighted, using WhatsApp for sales undoubtedly brings excellent results. For this reason, we have improved the integration of our CRM with the messaging app to make your customer relationship management even more complete!
Now, you can enhance customer management directly from WhatsApp and centralize all interactions in the Agendor history!
We have always thought about providing a work tool for salespeople and sales managers. For this reason, Agendor has evolved its integration to facilitate the routine of communication with your customers.
The sales CRM for WhatsApp Web via Agendor provides greater agility in customer management and ease in identifying contacts registered in the system.
With the Agendor Chrome extension for WhatsApp Web, you can:
creates a new contact (company or person);
links a phone number to a contact already registered in Agendor;