good response pattern is: gratitude + what shortcomings you are already fixing

[nusaibatara]

He finds this one: “It was very difficult. If I had known in advance, I would not have applied. Definitely not for IT beginners. The mentors did not help, and the teachers were too demanding. The course is well structured, there are many simulators and practices, but I had to google a lot myself. I found a job after the course, but I burned out on this study.” Vasya read the review, realized that he would have to work hard, but it would pay off. Some things worried him, but otherwise he was convinced that it was worth buying. Even constructive negative reviews can damage your reputation. We'll tell you how to deal with them. Step 1: Accept the feedback . Not everything may be useful, but this information is real customer experience that will help you develop the product.



Without this step, you won’t france phone number list be able to write a good answer. Step 2. Respond to the review . A thanks to the review + solution to the problem. It is important to be honest here. Don’t make promises without reason and don’t brush them off with a polite template. Mention only those points that you are confident in. For example, if you are asked to make the dough thinner and you cannot change the recipe, say so, don’t “pass your comments on to management”. Describe the points that were useful to you and that you have started to improve: transferred a rude waiter to the warehouse, bought more napkins, changed the coffee supplier. Step 3. Work on growth points . The best way to deal with negative reviews is when there is no reason to leave them.



You gradually improve your product, it increasingly meets the needs of customers. For example, you have a car wash. You focus on washing cars efficiently and quickly, this seems to be the most important thing to you. But you get a negative review because there is no waiting area, customers have to stand and wait until their car is returned. And the staff is rude, you don't want to interact with them. You put in a chair and a coffee machine, and instead of toxic Petrovich, the comfortable intern Denis now communicates with customers. And now customers are coming back more often. An example of constructive feedback. Here the customer gradually changed his opinion about the product. At first there was only one minor minus, the feedback was positive. Then there were more of them.