Then a scoring system, criteria and tables were developed

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Comparing messenger integration services into CRM February 13, 2024 6 minutes We have been connecting messengers to CRM for over six years and monitoring what is happening on the market. All integration services cope with their main function - they allow you to correspond with clients directly from the CRM, but there are no identical snowflakes. The article compared 10 services: Wazzup, i2CRM, Radist.Online, Pact, Whatcrm, Wahelp, ChatApp, Smart, Chat2Desk, WABABA. Even though we know who the daddy is, we tried to be objective. How were they compared? Two Wazzup employeescriedThey took turns registering with different services, using the trial period, pestering support services and fighting off the most annoying sales representatives.



Afterwards, the experience gained greece phone number list was discussed and differences were identified. . The maximum points are awarded to a service in which the function in question works well and is convenient to use. The average score is given to a service that has a function, it works, but something is wrong. Either it is inconvenient to use, or it has some limitations, or you have to pay extra for it. The minimum score is for someone whose function does not work at all or works crookedly. How to read You can jump straight to the conclusion and find the winners, read everything in order, or move to the most interesting moments.



For example, if you are gathering clients who have chosen one product into groups, you should pay attention to the support of group chats. Ease of connection This point determines how quickly you can start using the integration. All services can be connected independently: some in 5 minutes, others with God's help. The process of connecting services is not rocket science, but you can get lost in some personal accounts. 1 point was given if everything can be connected and configured in a couple of clicks, the interface is intuitive, and the user is not attacked by unfamiliar words and entities. 0 points - if you had to write to support, google terms, and tensely re-watch a video with instructions to connect.