If you’re not providing mechanisms to gauge and collect customer opinions and feedback, your eCommerce organization is missing out on two key fronts. On the one hand, feedback from consumers enables existing and potential customers to make their voices heard. This promotes the feeling that their opinions matter to your business, and that you are a listening brand.
On the other hand, customer brazil whatsapp number data feedback and sentiment analysis can bring to light what’s going right and what’s going wrong with your website, mobile app, customer support, shipping and fulfillment processes. With this knowledge you can make improvements that increase customer engagement and contribute to a more positive customer experience.
With a business communications platform like IDT Omnichannel Messaging, you can easily provide customer feedback forms or surveys, and invite reviews after a purchase. With social media integration, this user-generated content can help take your brand image to a global level.