What Your Candidate Experience is Missing

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Candidate experience is a multi-faceted thing. And, a lot of companies are struggling to give job applicants positive experiences. Just consider the stats:

Only 40% of recruiters are even required to respond to job applicants AT ALL, according to the 2015 NAM CandE Research Report.
The most recent DHI-DFH Vacancy Duration Measure revealed that it took an average of 27.6 working days (that’s darn near a month) to fill jobs.
A CareerBuilder survey found that 40% of candidates feel the application process has become increasingly difficult.
57% of applicants believe the process lacks personalization, 51% are frustrated that they have no idea where they are in the process, and 50% say it has so many more steps than it used to.
In fact, three in five candidates leave their application unfinished.
Those stats can and DO shock recruiters and HR professionals into creating a better nepal phone number resource candidate experience. And, while most of us know the basics (respond quickly, be polite, source and vet appropriately, and invest in employer branding) there's one thing many companies' candidate experience is missing:

Consistency.

Why consistency is important and how to build it into your candidate experience
for candidate experience, consistency means the steady drip, drip, drip of communication that makes candidates feel valued, answers their questions, gets them to complete applications and generally gives them the inclination that behind every video interview or psychometric assessment, every skills test and arduous ATS, there is a person who actually cares whether or not they come to work there.

And, consistency means so much more than you think! Take a look at the stats up there again. Applying for a job is hard, but it’s not Herculean. In fact, how much more likely would those 3 candidates who are leaving their applications unfinished be to complete their application if they received a note from a hiring manager (even if automated) or a quick “Need help?” IM from an online chatbot. Or, if you want to be really low-tech, just invite them to email a specific person (and make sure that person is there to help and give answers).