Nowadays, many foreign trade buyers prefer to use chat software instead of email. Although communication on chat software is convenient and timely, sometimes our answers may not be consistent with the customer's questions. Or, we think we have expressed it clearly, but the customer misunderstood.
For example, a foreign trade customer asks about the price first. But before we finish entering the information, the second question appears, asking about the shipping cost. At this time, if we only answer with a number, the customer may continue to ask the third question: Is it the product price or the shipping cost? Is the shipping cost included in the price?
Therefore, when answering questions, try to use the quote function of the chat software to quote the customer's question and make it clear which question our answer is for. In this way, foreign iceland whatsapp number database
trade customers can understand our meaning at a glance. In addition, if the customer lists a series of questions, we only need to answer them one by one, and then remind the customer: "Do you have any other questions to consult? I will sort them out and answer them in one go." In this way, the customer can clearly understand the questions they want to ask and save time to deal with other matters, which can be said to kill two birds with one stone.