Customer experience: Salesforce Service Cloud

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What is Salesforce Service Cloud? Service Cloud is the world’s most popular and highly rated customer service software solution.

How does Salesforce Service Cloud work with Sprout Social? belgium b2b leads Sprout’s preferred partnership with Salesforce drives a true 360 degree understanding of your customers. The integration pulls together conversations across Sprout and Salesforce Service Cloud so agents have complete context to effectively add the right level of personalization to customer inquiries.

According to the 2023 Sprout Social Index™, 76% of consumers notice and appreciate when companies prioritize customer support. Connecting Sprout and Salesforce Service Cloud allows teams to respond to customers faster, with better solutions that meet their unique needs—a recipe for long-term loyalty and retention.

Lead generation: Adobe Marketo Engage
What is it? Adobe Marketo Engage is a lead management platform that helps marketers nurture prospects and target qualified lead-to-revenue opportunities.

How does it work with Sprout Social? Sprout’s integration with Marketo Engage helps social teams send warm leads over to sales quickly and with all the necessary context needed to get the conversation started on the right foot.

The Create Lead in Marketo window in Sprout Social to create leads and pass them over to Marketo directly within Sprout.
Users can create and edit leads within the Sprout platform, creating a richer lead profile that accounts for a prospect’s full experience with your brand.