Alexey As many users as I have encountered, and quite experienced

[nusaibatara]

Here they are quite complex. But I think that this is for all users. To get the final values, which seem to be there, but it is not clear why they are not displayed. Probably, it is difficult because there is no understanding of the structure of the configuration itself, how the database is arranged and everything else. Most likely, only those who know the configuration well, not even at the user level, but at the programmer level, will be able to form this or that report well. ones at that, not everyone was able to generate a report the first time.



This, it seems to me, is a morocco phone number list common problem for users when working with ACS. I will tell you more that programmers also sometimes have to rack their brains to correctly create and configure ACS. Vitaly I agree with this. Therefore, I would like to see more ready-made (customized) report options for various needs. Service Desk Alexey Let's get back to Service Desk. Please tell me, have you used anything else? Vitaly When I came, there was already another ITSM system, with a free license. They had it since about the eighth year.



And they were constantly developing it. That's what we were "sitting" on. There we described almost all the necessary processes that take place in the organization. For example, a request for a printer replacement was created, deadlines were set, contracts were concluded, etc. The request itself came to us at the third or fourth stage. Sometimes, depending on the type of process, at the first stage. The system was initially constantly edited and some changes were made to the processes. At each stage of a certain stage of the process, each service performed its functionality and reported.